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The rep clearly clicked the wrong button. Got the HP alert after I got done with my order. I used to work for Comcast so when I set my service up here in 2016, I was fully aware that having my own equipment was not supposed to be a HP. I'm a millennial and I'm the first one to jump on the phone when something doesn't line up with exactly what I was told.Īs for the HP, I feel your pain. millennials just keep paying whatever it is the company tells them until they decide no more let's cancel.If everyone's like this which I'm guessing that's how everyone is these days, they know they can get away with it! This is the biggest problem! Just a would also like to ask you if you're just gonna let your telecommunications company add services you didn't ask for to your bill. The customer service lady offered to take the phone service off, but they lost me when they f'ing lied. I initially tried to get Frontier 2.5 yrs ago and they f'ed up that time as well by adding phone service I specifically told them I did not want - I had to ask why installation, we need access to the phone lines to set i the phone up - who the hell needs a landline these days? I called to cancel when the guys were trying to come and install. Please stay away from these guys at all costs. But now I have a hard pull on my credit because of these SOB liars. I wouldn't mind the service being $100 from the getgo and I would know to not waste my time trying to save $$. I could use these records in a case against Frontier. He also said it would be a soft pull too. The guy I talked to to set up service said I could save by self install and having my own router. The monthly will end up somehow ~ $70 so I cancel before they send out the installation kit. Some how it becomes a $175 first bill and includes installation even though the guy said I could do a self install. I tried to lower my monthly internet by getting new service with Frontier which posted $45/month for high speed.
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